SHIPPING & RETURNS FAQ
What is your return policy?
We do not accept returns for any products or services purchased through our website. All sales are final.
Why don't you accept returns?
Due to the nature of our business and the products/services we offer, we are unable to accept returns. We strive to provide accurate product descriptions, images, and information to help you make an informed purchasing decision.
Can I exchange a product for a different one?
We do not offer product exchanges. Once a product has been purchased, it cannot be exchanged for another item.
What if I receive a damaged or defective product?
In the event that you receive a damaged or defective product, please contact our customer support team within 5 days of receiving your order. We will review the issue and work with you to find a satisfactory resolution, such as a replacement or refund, on a case-by-case basis.
What if I entered the wrong shipping address or made a mistake in my order?
It is essential to review and confirm your order details before completing the purchase. We are not responsible for any errors made by the customer, including incorrect shipping addresses. Please double-check your information at the time of purchase to ensure accuracy. If a mistake is made please reach out to us immediately.
Are there any exceptions to your no return policy?
Our no return policy applies to all products and services unless otherwise stated. However, in exceptional cases where we have made an error in fulfilling your order, please contact our customer support team, and we will assess the situation individually.
How long will it take for my order to arrive?
We estimate that your order will be delivered within 3-5 business days from the date of purchase. Please note that this timeframe excludes weekends and holidays.
Does the estimated shipping time include processing time?
The estimated shipping time of 3-5 business days does not include order processing time. Processing time varies depending on the product and may take an additional 1-2 business days. Once your order has been processed, the 3-5 business day shipping period begins.
Are weekends and holidays included in the estimated shipping time?
No, weekends and holidays are not included in the estimated shipping time. Please keep this in mind when calculating the expected arrival of your order.
Can I track my shipment?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
What happens if my order doesn't arrive within the estimated timeframe?
While we strive to meet our estimated shipping times, there may be unforeseen circumstances that can cause delays beyond our control. If your order hasn't arrived within the expected timeframe, we recommend contacting the shipping carrier directly with your tracking number for further information. Unfortunately, we cannot be held responsible for shipping delays once the order has been handed over to the carrier.
Can I expedite my shipping?
At the moment, we do not offer expedited shipping options. We apologize for any inconvenience this may cause.
Do you offer shipping to all states in the United States?
We offer shipping to all states within the continental United States, excluding Alaska and Hawaii.